Information about our shipping, delivery and returns policies.

<h6 id="please-note-we-are-unable-to-ship-outside-of-the-usa">Please Note: We are unable to ship outside of the USA&#xA0;</h6><h6 id> </h6><h2 data-mce-fragment="1" id="isPasted">Delivery - United States of America&#xA0;</h2>With orders placed by 12pm Monday to Fridays, the order will be shipped (leave our warehouse) on the next working day. Orders placed after these times will be shipped on the next working day. Please be aware that although we make every effort to meet our delivery times, during exceptionally busy periods, it may take longer for your order to ship. Dualit&apos;s working days are Monday to Friday.<h6 id="-1"> </h6><h2 data-mce-fragment="1" id="isPasted">Returns (if purchased direct from Dualit&apos;s US Website)</h2>We hope you will be very happy with your Dualit product but if, for any reason, you are not completely satisfied, you must return it to us within 14 working days. You will have to bear the direct cost of returning the goods. Dualit will only refund you for the cost of the product. To qualify for a refund you must return the item unused and in its original packaging, with your receipt. If you have received damaged goods then you must notify Dualit within 3 working days of receiving the goods. Your statutory rights are unaffected. We recommend that you use a recorded delivery service as proof of posting is not proof of receipt. You are liable for any reduction in value of the products resulting from the handling of the products other than necessary to establish the nature, characteristics and functioning of the products. This means that your refund in the event of withdrawal may be reduced proportionately with the reduced value other than necessary to establish the nature, characteristics and functioning of the products. Refunds can potentially take 10-14 working days to process fully.Please email the following address to arrange a return: info@electra-craft.com&#xA0;Dualit regrets that they cannot accept responsibility for products lost, damaged or delayed in transit. We recommend that you use a recorded delivery service as proof of posting is not proof of receipt. If you have a faulty Dualit product (purchased from a retailer)If an appliance fails to operate properly, while in use under normal household conditions and within the warranty period, normal procedure would be to return the appliance (with the receipt) to the store or retailer where purchased. The Contract of Sale is between yourself and the retailer and is it principally the retailer&apos;s responsibility to assist in resolving any issue with the product within the warranty period. RepairsIf your product breaks or stops working, we suggest you try our FAQs (in the Support tab) first to see whether the problem can be easily resolved. If it is still not working and within its warranty, you should in the first instance return it to the retailer from which it was purchased. If you have no success with the retailer, you can return the product to us for repair or replacement, provided you enclose your proof of purchase.If your product is outside its warranty, we may be able to repair it for you - depending on the product and the problem- and we will normally contact you within 10 working days to advise on the cost.We will not proceed with any work until we have received your permission and payment. Please note: Dualit&apos;s Customer Service Agent will make reasonable attempts to contact.Before you send any item to us, we suggest that you contact Dualit&apos;s Customer Service Agent on +12014391700 or <a data-fr-linked="true" href="mailto:info@electra-craft.com" id="isPasted">info@electra-craft.com</a> to discuss the nature of the fault. If you then decide to send it to us for repair, please ensure the product is carefully protected and packaged and accompanied by a brief description of the problem, your contact details (including a mobile phone number if possible), a return address and a copy of your proof of purchase (NB: proof of purchase is only required for in warranty repairs).&#xA0;<p style="margin: 0px 0px 1em; padding: 0px; border: 0px; font-weight: 200; font-style: normal; font-family: &quot;Gill Sans W01&quot;, &quot;Gill Sans&quot;, &quot;Gill Sans MT&quot;, Calibri, sans-serif; text-align: left; vertical-align: baseline; font-size: 16px; color: rgb(102, 102, 102); line-height: 1.5; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Dualit regrets that they cannot accept responsibility for products lost, damaged or delayed in transit. We recommend that you use a recorded delivery service as proof of posting is not proof of receipt.

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