Question:. Why does the kettle not turn on?. Answer:. 1. The kettle may not be properly connected to the power supply or the fuse may have failed. Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary. 2. Boil dry

Question:Why does the kettle not turn on?Answer:&#xA0;1. The kettle may not be properly connected to the power supply or the fuse may have failed.Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary. 2. Boil dry feature may have been activated. If the kettle is accidentally switched on with no water inside, the boil-dry device will switch off the heating element to prevent damage to the kettle.Wait 10 minutes for the kettle to reset. 3. The element may have broken if the power neon illuminates but the kettle does not boil.The element can be replaced. Contact Dualit&apos;s Customer Services Agent on <a href="mailto:info@electra-craft.com" rel="noreferrer noopener" target="_blank" title="mailto:info@electra-craft.com">info@electra-craft.com</a> or +(201) 439-1700 for servicing information. 4. The kettle does boil but the power neon does not illuminate.The power neon may have blown. For further assistance contact Dualit&apos;s Customer Services Agent on <a href="mailto:info@electra-craft.com" rel="noreferrer noopener" target="_blank" title="mailto:info@electra-craft.com">info@electra-craft.com</a> or +(201) 439-1700.<hr>Question:The kettle is sputtering out of the spoutAnswer:&#xA0;1. You may have over filled the kettle.Only fill to the max mark (1.7L).Wait 10 seconds to allow the boiling water to settle before pouring. 2. The kettle may have descaling solutions remaining inside the body.Follow the instructions from the cleaning &amp; care section and rinse thoroughly. 3. The filter may not be in position.Ensure the filter is in position. For spare parts please contact Dualit&apos;s Customer Services Agent on <a href="mailto:info@electra-craft.com" rel="noreferrer noopener" target="_blank" title="mailto:info@electra-craft.com">info@electra-craft.com</a> or +(201) 439-1700 for help.<hr>Question:My kettle is not switching offAnswer:&#xA0;1. Limescale may have built up inside the kettle.Descale your kettle regularly (see Limescale Warning in the instruction manual). 2. Check the lid is firmly closed during use.Pips on inner lid rim can be pushed in to create a tighter fit. 3. Water may have gone down the steam tube whilst filling. You may have overfilled, tilted the kettle when filling or filled through the spout.Leave the kettle for 24 hours to fully dry.<hr>Question:Marks have appeared in the kettleAnswer:&#xA0;Small brown spots can build up inside the Kettle. This is not rust, small deposits of limescale that contain iron can build up inside the Kettle.Descale regularly (see cleaning &amp; care section of the instruction manual).<hr>Question:The kettle leaks from the lidAnswer:&#xA0;The lid seal may be damaged or have a build up of limescale.Replace the seal. For spare parts please contact Dualit&apos;s Customer Services Agent on <a href="mailto:info@electra-craft.com" rel="noreferrer noopener" target="_blank" title="mailto:info@electra-craft.com">info@electra-craft.com</a> or +(201) 439-1700 for help.<hr>Question:Water droplets collect on top of the power baseAnswer:&#xA0;This is condensation and perfectly normal. Dry with non abrasive cloth.<hr>Question:What is the length of the power cord?Answer:&#xA0;The cord length is 70-75cm.<hr>Question:What are the boiling times of the Classic Kettle?Answer:&#xA0;** Average Classic Kettle Boiling Times:1 Cup (250ml) : 00:482 Cup (500ml) : 01:224 Cup (1000ml) : 02:146 Cups (1500ml) : 03:301.7L Max (1700ml) : 03:50** Tests carried out with room temperature water<hr>

Classic Kettle Support

Question:. How long is the power cord?. Answer:. The power cord is 70-75cm long (fully extended). Question:. What do the cup symbols on the window equate to?. Answer:. The cup symbols on the window equate to 250ml per cup. Question:. How much does th

Question:How long is the power cord?Answer:&#xA0;The power cord is 70-75cm long (fully extended).<hr>Question:What do the cup symbols on the window equate to?Answer:&#xA0;The cup symbols on the window equate to 250ml per cup.<hr>Question:How much does the architect kettle weigh?Answer:&#xA0;The weight of the kettle (without powerbase) is 1.3kg.<hr>Question:Why does the kettle not turn on?Answer:&#xA0;1. The kettle may not be properly connected to the power supply or the fuse may have failed.Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary. 2. Boil dry feature may have been activated. If the kettle is accidentally switched on with no water inside, the boil-dry device will switch off the heating element to prevent damage to the kettle.Wait approximately 10 minutes for the kettle to cool down, lift, and refill as normal. The kettle is now ready to use again. NOTE: if discoloration of the heating plates has occurred, this can be easily removed by descaling your kettle. 3. The element may have broken if the power neon illuminates but the kettle does not boil.The element cannot be replaced. Contact Dualit&apos;s Customer Services Agent on <a href="mailto:info@electra-craft.com" rel="noreferrer noopener" target="_blank" title="mailto:info@electra-craft.com">info@electra-craft.com</a> or +(201) 439-1700 for servicing information. 4. The kettle does boil but the power neon does not illuminate.The power neon may have blown. For further assistance contact Dualit&apos;s Customer Services Agent on <a href="mailto:info@electra-craft.com" rel="noreferrer noopener" target="_blank" title="mailto:info@electra-craft.com">info@electra-craft.com</a> or +(201) 439-1700.<hr>Question:The kettle is sputtering out of the spoutAnswer:&#xA0;1. You may have over filled the kettle.Only fill to the max mark (1.5L).Wait 10 seconds to allow the boiling water to settle before pouring. 2. The kettle may have descaling solutions remaining inside the body.Follow the instructions from the cleaning &amp; care section and rinse thoroughly. 3. The filter may not be in position.Ensure the filter is in position. For spare parts please contact Dualit&apos;s Customer Services Agent on <a href="mailto:info@electra-craft.com" rel="noreferrer noopener" target="_blank" title="mailto:info@electra-craft.com">info@electra-craft.com</a> or +(201) 439-1700 for help.<hr>Question:My kettle is not switching offAnswer:&#xA0;1. Limescale may have built up inside the kettle.Descale your kettle regularly (see Limescale Warning in the instruction manual). 2. The Lid may not be fully closed or limescale may have built up on the lid lip.Check the lid is firmly closed during use. If necessary descale lid lip. 3. Water may have gone down the steam tube whilst filling. You may have overfilled, tilted the kettle when filling or filled through the spout.Leave the kettle for 24 hours to fully dry.<hr>Question:Marks have appeared in the kettleAnswer:&#xA0;Small brown spots can build up inside the Kettle. This is not rust, small deposits of limescale that contain iron can build up inside the Kettle.Descale regularly (see cleaning &amp; care section of the instruction manual).<hr>Question:The kettle leaks from the lidAnswer:&#xA0;The lid seal may be damaged or have a build-up of limescale.Replace the seal. For spare parts please contact Dualit&apos;s Customer Services Agent on <a href="mailto:info@electra-craft.com" rel="noreferrer noopener" target="_blank" title="mailto:info@electra-craft.com">info@electra-craft.com</a> or +(201) 439-1700 for help.<hr>Question:Water droplets collect on top of the power baseAnswer:&#xA0;This is condensation and perfectly normal. Dry with non abrasive cloth.<hr>

Kettle Support

Classic Kettle Support

Design Series Kettle Support